For outpatients

In this section you can find lots of information about your outpatient appointment. 

Your appointment

Change or cancel your appointment

Video appointments 

Making the most of your video appointment

Your medication

Help with travel costs

Find a service

Patient Initiated Follow Up

Frequently Asked Questions

Appointment reminders

Lewisham and Greenwich NHS Trust work with a company called Netcall to send appointment reminders by text or automated phone call for all outpatient services. This reminder service is to help ensure that you attend your appointment.   

If you are a patient and we have your mobile number, you will be opted-in automatically to be reminded of your appointment via text message or an automated phone call. You will receive two reminders before your appointment.

An automated reminder (via text or phone call depending on clinic) will be delivered 7 days before the appointment, with details of the appointment time, date and location. Patients will also receive a text reminder 2 days before your appointment with the appointment details.

Please read our Text reminder opt out policy below for details of the information that we share with Netcall and how you can opt out from this service if you would prefer to.

PRIVACY NOTICE - Text reminder opt out October 2019.pdf  259KB

Opting-out of the reminders will not affect the care offered to patients (appointment or admission). It just means no text or voice message reminders will be sent to patients about appointments at Lewisham and Greenwich NHS Trust.